Free shipping: Products are shipped by sea and take about 30 days.

Fast shipping: Products are shipped by air and take approximately 15 days. The shipping fee is charged based on the actual weight of the product (kg), and can only be viewed on the checkout page.

Shipping location

Most products are shipped from China, where the manufacturers we collaborate with are located.

Global coverage

Products can be delivered worldwide.

Tracking information

Once a tracking number is generated, we will notify you by email and update the order details page. You will then be able to track the status of your shipment.

A free one-year warranty is offered, which covers only one replacement for defective parts. However, a lifetime warranty is also available at an additional cost; the charge is determined based on the actual situation and offers unlimited replacements.

Statement

Free & Fast Shipping for Replacements

Quick & Easy Service with 24/7 Online Claims

No Deductibles or Hidden Fees

Does not cover accidental damage

Warranty Effective Date & Coverage

Effective Date: Your protection plan coverage starts on the date of plan purchase and ends when your term expires, which may be from 1 year to lifetime depending on the service purchased.

Warranty Coverage:

1. 
   Some light bulbs are broken.
   
2. 
   The transformer is damaged.
   

FAQs

1. What happens if I receive a replacement item?

The protection plan will automatically transfer to the replacement item.

2. What happens if I return my product?

According to our return policy, all products must be returned within 30 days of delivery. You can return the product through the “My Orders” section in “My Account.” Once your product is scanned by the return agent, your protection plan will be canceled.

3. Can I add a protection plan to a product I already purchased?

You can purchase a protection plan within 90 days of purchasing an eligible product. To add a protection plan to your original purchase, go to the product page of the purchased product and select the protection plan.

Introduction

You may request a return within 30 days of the date of receipt.

Conditions for returns and exchanges

The lamp must be in the same condition as when it was received.

The lamp must not have been used.

The return must include all original items from the package.

All items must be returned in their original packaging.

You will need the receipt or proof of purchase.

Items returned within 30 days may be eligible for a refund to the original payment method.

General return process

1. Initiate a return

Send an email to contact@womolighting.es, including your order code, the quantity of items, the reason for the return, and photos of the opened or sealed package to verify its condition. The return request will be processed within 3 business days.

2. Send the item back

Once the return is approved, we will email you the return address and packaging instructions. You will be responsible for the return shipping costs. It is recommended to choose a carrier that provides a tracking number and signature, as we are not responsible for lost returns or exchanges.

3. Receipt and inspection of the return

The inspection process takes 1 to 2 weeks. After receiving and inspecting your return, you will be notified of the refund outcome.

4. Refund

Once the return is approved, we will issue the refund to the original payment method. Please note that the payment institution may require additional time to process and issue your refund.

To check the status of your refund, please visit the Account > Order History page.

If you paid with a credit or debit card, the refund process will take between 5 and 7 business days.

If you paid with PayPal, the refund process will take between 1 and 3 business days.

Shipping cost and return fee

Return shipping cost: The customer is responsible for the cost of return shipping.

Return fee: If the package has been opened and the original packaging is intact, but you no longer want or need the item, or if the item is not what you expected or is not the correct size, or if the package was opened and the original packaging is not intact, but the item is still unassembled, undamaged, and suitable for resale, we will deduct 10% of the amount paid as compensation.

The light bulbs we offer free of charge are high-quality LED bulbs. All dimmable lights can be filtered on the category pages. In response to customer demand, we have launched the Dimmable Bulb Program, and this exclusive service will be available very soon.

If you receive any damaged accessories, please contact us immediately to request a replacement. We will cover the cost of the replacement, and the accessories will be delivered within 2 weeks.

SAA/UL/ETL/CE/CSA compliant